Ball and Buck absolutely guarantees all products we manufacture. We will replace or refund you for any defective items you wish to return. If you’re unsatisfied with the fit, quality, color, or size of an item you may return it and choose another size or color. We will happily replace any item that you’re not totally pleased with.

Please note the following limitations:
• Item must be returned within 45 days from date of purchase.
• You must obtain a return authorization code from our friendly customer service department before sending item back. Please call (404) 210-4103.
• Items that have been laundered or altered in any way cannot be accepted for exchange or return.
• Exchanged item must be returned before new item will be shipped.

How to Exchange
When buying something online, you know as soon as you open the box if you love it or it wasn’t what you were expecting. When you receive your items, if you don’t receive what you expected, call us and let us know what’s going on. Please do so within 5 days of receiving your package. You will have 2 weeks to send it back to us to exchange or credit. We ask that you pay for your return shipping, unless we shipped you the wrong item then we will of course pick up the bill. All sale items are final with no returns or exchanges.

• Place the item(s) you wish to exchange in a box.
• You must include a copy of the invoice with your return authorization code clearly indicated.
• Please provide a brief reason for your dissatisfaction.
• Send to the following address:

Ball and Buck
231 Forest Street, Box 1592
Babson Park, MA 02457
We urge you to use priority mail or a carrier that generates tracking numbers, as we will not be responsible for lost packages. To inquire about the status of your request, please email us at OrderStatus@ballandbuck.com

How to Return
Did we make a mistake? Hey, we’re not perfect….
If we make a mistake with your order, we will take care of return shipping and send you a replacement with no additional charge for shipping.
Example:
• Item shipped does not match the style, size or color you ordered
• Item shipped is defective workmanship
When the returned item is received, we immediately process a new order for your replacement item, and ship it to you with no additional shipping charge.

You may see a new charge on your credit card statement, but the value of your returned item will be credited back when our Returns Department has completed processing your return (usually within 2 weeks).

If you request a refund:
When the returned item is received, the value of your returned item will be credited back as soon as our Returns Department has completed processing your return (usually within 2 weeks).

To inquire about the status of your request, please email us at OrderStatus@ballandbuck.com